T91 FAQ – answers to all your questions
All Answers in One Place

No — t91's rules allow only one account per person. If multiple accounts are found linked to the same name, mobile number, or device, all accounts may be closed and balances forfeited.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of your National ID (NID) or passport. It must be completed before making a withdrawal. Once KYC is done, your account is fully activated and you gain access to all features.

You can activate your account via mobile OTP even without verifying your email. However, email verification is required for password resets and important security notifications. You can verify your email at any time from Profile Settings after logging in.

Some details can be updated before KYC verification is complete. Once KYC is verified, changes to your name or date of birth require contacting the support team with a valid reason. Updating your mobile number also requires KYC.

To close your account, email support@t91.biz or let us know via live chat. Please withdraw any remaining balance before closing. If you'd like to close your account for responsible gaming reasons, Responsible Gaming View page.

If you no longer have access to your old mobile number, log in using your email or username. Then contact support to update your number through NID verification. For security reasons, this process may take 24–48 hours.

t91 supports all major payment methods in Bangladesh, including bKash, Nagad, Rocket (DBBL), DBBL Net Banking, and other mobile banking services. All payments are processed instantly.

The minimum deposit at t91 is ৳100 BDT. However, to qualify for the welcome bonus, a minimum deposit of ৳500 BDT or more is recommended. There are no deposit fees.

Withdrawals at t91 are typically processed within 3–15 minutes. bKash and Nagad are the fastest options, usually taking just 3–5 minutes. Your first withdrawal may take slightly longer if KYC verification has not been completed. Large withdrawals (৳50,000+) can take up to 24 hours.

The minimum withdrawal amount at t91 is ৳500. KYC verification must be completed before making any withdrawal. Withdrawals from bonus funds require wagering conditions to be met first.

Deposits are usually instant. If funds haven't arrived after 15 minutes, contact us via live chat or at support@t91.biz with your transaction ID. Keep a screenshot of the bKash/Nagad SMS confirmation handy — it speeds up the resolution process.

For security reasons, withdrawals are processed to the same mobile number or payment account used for the deposit. To withdraw to a different number, please contact support and complete KYC verification.

t91 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad) may apply their own transaction charges. Please check with your payment provider for details.

t91's Welcome Bonus matches 100% of your first deposit — up to ৳10,000. The bonus is credited automatically after your first deposit; no promo code required. For example, deposit ৳2,000 and get an extra ৳2,000 in bonus funds.

Wagering means you must place a specified amount in bets before withdrawing your bonus. t91's Welcome Bonus has a 5x wagering requirement — simply bet 5 times the bonus amount and you can withdraw. For full details, Terms & ConditionsSee on.

Yes, active t91 members receive a 50% reload bonus every week, up to a maximum of ৳3,000. A specified minimum deposit is required to qualify. New bonus offers are available every Monday.

Once a bonus expires, it will be automatically removed from your account. Make sure to complete the wagering requirements as soon as possible after receiving a bonus. Welcome bonuses are valid for 30 days; reload bonuses are valid for 7 days.

New members receive 50 free spins on their first deposit after registration. Additional free spins are also offered through special promotions. Free spins can only be used on designated slots games and must be used within 7 days.

t91 offers a weekly 10% cashback on losing bets. Every Monday, 10% of your previous week's net losses is credited back to your account. No wagering requirements apply to cashback.

t91 offers betting on over 30 sports, including cricket (IPL, World Cup, BPL), football (Premier League, Champions League), badminton, tennis, basketball, volleyball, and e-sports. Live betting is available across all major sports.

Pre-match betting means placing bets before a match starts – odds are fixed. Live betting means wagering while the match is in progress – odds change in real time. Live betting is more exciting because you can make decisions based on how the game is unfolding.

The cashout feature lets you settle your bet before a match ends. If things are going your way, lock in a partial profit – or cut your losses if the result looks uncertain. Cashout is available on selected matches at t91.

The minimum bet at t91 is ৳10. Maximum bet limits vary by game and match. For major tournaments, bets of up to ৳1,00,000 are generally accepted. High roller members may be eligible for special higher limits.

If a match is cancelled or abandoned, your stake is automatically refunded to your account — usually within 24 hours. The bet slip will show "Void" or "Refunded".

Yes, t91 supports multi-selection betting (Accumulator/Combo Bet). The more selections you add, the higher the combined odds — but if any one selection loses, the entire bet is lost. You can add up to 20 selections per bet.

t91 offers 500+ games, including Live Casino (Baccarat, Blackjack, Roulette), slots, fishing games, poker, crash games, and virtual sports. Top providers include Pragmatic Play, Evolution Gaming, and NetEnt.

All games on t91 use a Certified Random Number Generator (RNG), ensuring fair and verifiable outcomes. Our game providers operate to international standards and undergo regular independent audits.

Yes — all t91 games are fully responsive on mobile browsers. They play smoothly on both Android and iOS devices, with no separate app download required.

Selected slots and table games can be played for free in demo mode without creating an account – ideal for learning how games work. However, Live Casino games are only available in real money mode.

Start by refreshing the page. If that doesn't help, clear your browser cache and cookies and try again. If the issue persists, switch to a different browser. If you lose connection mid-game, your bet is safe — reconnect and you'll be able to see the result.

Yes — t91 protects all your data with 256-bit SSL encryption. Your information is never shared with any third party. To learn more, Privacy Policy Read more.

On the login page, click "Forgot Password?" Enter your mobile number or email — an OTP or reset link will be sent to you. Set your new password within 5 minutes. If you run into any issues, please contact support.

Change your password immediately and notify us at support@t91.biz. Our security team will terminate all active sessions and review your login history. If any suspicious withdrawals are found, we'll do our best to block them.

No, t91 staff or representatives will never ask for your password, OTP, or payment PIN. If anyone claims to be from t91 and requests this information, it is a scam – report it to our support team immediately.

Log in to your account → Profile Settings → Security → Enable Two-Factor Authentication. You'll receive an OTP on your mobile each time you log in. Enabling 2FA significantly improves your account security.

Log in to your account → Profile → Responsible Gaming → Set Deposit Limit. Limits can be set on a daily, weekly, or monthly basis. Decreasing a limit takes effect immediately; increasing one requires a 7-day waiting period.

Profile → Responsible Gaming → Self-Exclusion. You can temporarily suspend your account for anywhere between 7 days and 6 months. During this period, no deposits, bets, or bonuses will be accessible. For more details, Responsible Gaming View on page.

Absolutely not. t91 strictly serves users aged 18 and above only. Age verification is mandatory during KYC. Any account suspected of belonging to a minor will be suspended and permanently closed. Parents are encouraged to use parental control tools.

The t91 support team is available 24/7. You can also reach out to the National Institute of Mental Health Bangladesh (NIMH) or seek help from family. Our Responsible Gaming You'll find full details on the page.

The fastest way to reach t91 is via the Live Chat button at the bottom right of the website. You can also email us at support@t91.biz. English and Bengali support are available through both channels.

Yes — t91's support team provides full assistance in Bengali, 24/7. Bengali-speaking agents are always available, with an average live chat response time of just 30 seconds.

Common issues (payments, login) are typically resolved via live chat within 5–15 minutes. Complex issues (KYC, disputes) may take 24–72 hours. Emails are generally responded to within 24 hours.

t91 has official social media accounts; however, for support we recommend using Live Chat or email directly rather than social media – it's far more secure. Never share your account details through any unofficial channel.